Domain / Hosting FAQ

Question: How long will it takes to make my domain available?
Answer: Usually it takes 24 to 48 hours for the World's DNS servers to be synchronized with your domain name.

Question: How long will it takes to so I can FTP to my hosting account?
Answer: When your domain is ready and synchronized by your ISP's DNS servers, you can do the FTP to your hosting space. Usually it takes 24 to 48 hours.

Question: Is all your hosting plan provide unlimited email address?
Answer: Yes, you can have as many email address as you want under your domain name, but the total email space is depend on the plan you purchased.

Question: What if I running out of space? Any cost effective solutions to upgrade the space or I have to buy the greater plan?
Answer: Yes you can have larger hosting space by adding additional space. Additional hosting space costs RM30 per 10MB. You can buy the greater plan when your current plan expired.

Question: Ok your Windows 2000 hosting, do I have MS SQL?
Answer: No, but you can purchase for it. Just email us when you need one we will send you the details.

Question: Ok your Linux hosting, do I have MySQL?
Answer: No, but you can purchase for it. Just email us when you need one we will send you the details.

Question: How do I upload file to my hosting account? Don't you have the web based uploader?
Answer: No we do not have web based uploader you got to use the desktop based FTP program such as CuteFTP or WS_FTP to do the file transfer.

Question: What if I wake up in the middle of night and discover my website is down? Can I call you or if there is any online live support that I can ask for help?
Answer: Yes you can call me anytime even in the middle of night or you can use the 24/7 online live support that we instructed you how to use it when you purchase the hosting with us.

Question: Is your web server uptime is good?
Answer: Yes the server is located in Cyber Jaya, Malaysia. The uptime is 99.9%. Only once in full moon you will discover your site is down for a short period.

Question: There are so many hosting provider out there what make you think I'll purchase the domain & hosting from you?
Answer: We are also the user of the hosting that we offer to you. If it is bad we do not recommend it to anyone. Like I said we once suffered from the poor quality of hosting and support, we are the victim, and we certainly do not hope to see any other web lover to become victim.

Question: Come on you think I'm new of this? Are you some kind of reseller because I dont really see you own the server equipment.
Answer: Exactly we are the reseller of Freenet.com.my and they own the server stuff. You will have the same quality but lower price if you buy it from us.

Question: Oh god I got to transfer out from my current provider, I can't stand for the low quality of hosting and support anymore, will you help me to do the transfer? Does it tricky?
Answer: Sure we are here to help. You only have to buy the hosting plan from us, and renew your domain with another year with us, then we will help you to do the transfer. Transferring is kinda tricky yes but don't worry we are professional and we did it thousand of times so you'll get your domain transferred to us.

Question: Are you friendly?
Answer: Yes I am, lol.

RM800 Website FAQ

Question: I came to understand your RM800 Website is only available for the domain extension of .com, .net and .org, what if I want to have the other domain extension example .cc? Cause I think its cool.
Answer: Sure you will have the .cc. But the RM800 is only inclusive the domain of .com, .net and .org so if you want the .cc the price is different, example (RM800 - RM40) + RM160 = RM920. Cause RM40 is the price of .com, .net and .org and the price of .cc is RM160.

Question: I came to understand your RM800 Website is only available for the Standard Plan (50MB space 50MB email), what if I want to have the larger space?
Answer: No problem if you have the budget. Example you want the 80MB space 80MB email as in Silver Plan, then the price is different, example (RM800 - RM280) + RM440 = RM960. Cause RM280 is the price of Standard Plan and the price of Silver Plan is RM440. Flexible, huh?

Question: Come on don't tell me you do this alone?
Answer: Nope but we are in a small and dedicated development team. I'm not doing this alone what you think I'm superman or something? Lol...

Question: Why don't you have the template setup instead of custom build?
Answer: Custom build promise unique.

Question: 2 weeks and my stuff is done, are you sure?
Answer: Yes thats a guarantee. But it also depends on how soon you can feedback the information that we require from you. We ain't doing this by our style, but its custom build to suite your taste.

Question: So you live in Penang/Kedah huh but I live in Kuala Lumpur, how we do the business?
Answer: It really doesn't matter if you live next door to me or the other side of the planet if you understand well what this RM800 Website can benefit to you, and if you know how to read and reply email, then the deal is on. And of course, you got the enough money...

Question: Does it include any web application?
Answer: Well it has the feedback program. And if you want more, that would be no problem, but the cost will have to re-calculate.

Question: Ok you see, I'm kinda confuse on the procedure of RM800 Website, tell me more mind you?
Answer: Ok assuming you start from zero, so you got to check if your desire domain name is available, then go to the enquiry form, and fill out everything, as much as you can. We will reply you and confirmed the placed order and defined your requirement, when both of us happy, you will have to pay deposit which is RM400. Then wait after 2 weeks, when we send you the final product, you take a look, if you happy then pay the rest, the stuff is yours.

Question: I really don't know how to maintain and run the site, do you have user manual or something like that?
Answer: Yes you can have the user manual. And you are always welcome to ask us in future if you encounter any problem.

Question: Are you sure? RM800, its too cheap for a website, I don't believe on the quality of it.
Answer: Don't worry we are professional web development team, you will have a pleasing website. But remember we do not help to write up the content, you will need to send us the content.

Question: Ok who own the domain and hosting, you or me?
Answer: You, of course.

Payment FAQ

Question: I do not have credit card, how do I pay you?
Answer: If you know how to use the Maybank2u.com, or if you know how to use the Maybank Cash Deposit machine, or if you know how to walk in Maybank and transfer the money to our Maybank account, then you dont have to worry if you dont have the credit card.

Question: I have credit card, can I pay online?
Answer: Yes the secure online payment is waiting for you. But online credit card payment is only available for the oversea user. If you are living in Malaysia we do not accept online credit card payment. You will get the payment instruction if you are not living in Malaysia.

Question: I never have any buying exprience on the internet, it is easy, safe?
Answer: We doing this thousand of times so don't worry if you pay the money for us and we do not notice of it and of course its safe.


Domain Search

News
Announcing of newly launch site 1StopWeb800.com for the RM800/USD210 affordable custom website building service.
Click here for more info.

Domain / Hosting
Domain Name
Hosting
RM800 Website

Contact Us

TSM-Soft Enterprise

+6017-5618141
tsmsoft@tsm-soft.com
Feedback Form
Order Form

Link
1StopWeb800.com
Freeware
Shareware
Open Forum
More Links

Hosting Service

Hosting Service

Payment Provider

Payment Provider

Copyright © 2005 TSM-Soft. All right reserved.